Version July 2026 · Takes effect when the Middleman app launches
This Privacy Policy explains how Middleman (“Middleman,” “we,” “us”) collects, uses, and shares information when you use the Middleman mobile app and website (the “Service”). It applies to both customers who request home services and contractors who provide them. By using the Service, you acknowledge this Policy.
Middleman operates a marketplace connecting customers with independent home-service professionals. We are based in Florida and currently serve the Clermont, Florida area. Contact us at elijahmiller0127@gmail.com with any privacy question.
We use information to: create and manage accounts; match customers with contractors; process the $50 diagnostic fee, quotes, holds, and payouts; verify contractor credentials and display badges; enable in-app communication; handle disputes; provide support; detect fraud and enforce our Terms; comply with law; and improve and secure the Service.
We do not sell your personal information for money. If we ever share information in ways that could be considered a “sale” or “targeted advertising” under applicable law, we will update this Policy and provide any required opt-out.
Payments, holds, and payouts are handled by our third-party payment processor, which is responsible for the security of card and bank data under its own terms and privacy policy. Middleman directs when funds are released but does not store full payment card numbers.
If you apply as a contractor and authorize it, we obtain a background check through a third-party consumer reporting agency. This is a “consumer report” under the federal Fair Credit Reporting Act (FCRA). We provide a separate, stand-alone disclosure and obtain your written authorization before ordering it. If we take an adverse action based on a report, we follow the FCRA’s notice process and give you a copy of the report and a summary of your rights. We limit access to these results and dispose of them securely.
We and, where relevant, the other party to a job may contact you by phone, SMS/text, email, push notification, and in-app message about your account and jobs, including automated messages. Message and data rates may apply. You can opt out of non-essential marketing messages using the unsubscribe link or by replying STOP to texts; some transactional messages are necessary to use the Service and cannot be turned off while you have an account.
We keep information for as long as your account is active and as needed to provide the Service, then for the period required to meet legal, tax, accounting, dispute-resolution, and fraud-prevention obligations, after which we delete or de-identify it.
We use reasonable administrative, technical, and physical safeguards to protect information. No system is perfectly secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you and authorities as required by law.
The Service is for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
The Service may link to third-party sites or services (such as the payment processor) that have their own privacy practices. This Policy does not cover those third parties.
We may update this Policy. We will post the new version with a revised effective date and, for material changes, provide additional notice in the app or by email. Continuing to use the Service after the effective date means you accept the updated Policy.
Questions or requests: elijahmiller0127@gmail.com · Middleman · Clermont, FL.
Middleman Privacy Policy · July 2026